Here are some commonly asked questions.  If your question is not on the list, or you need further information contact us, we will be happy to answer your questions to the best of our ability.

Q.  Can I stream TV/movies?

A.  Yes!  We recommend Tier 3 or above for video streaming.  Typical high-def (HD) streaming services require 4-6 Mbps.  You can also stream at lower tiers but may need to adjust your streaming settings.


A.  Burst speed is a temporary increase to the connections maximum download rate.  This allows for very fast "bursty" Internet use (like web surfing), prolonged data transfers (such as video streaming) will be throttled to the sustained rate.  Typically the burst speed will last for 15-30 seconds.

Q.  What is "burst speed" vs. "sustained speed"?


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